Challenge: Defining business model
- Project background and description — The contextual information for the project including timelines, budgetary constraints, and the overarching purpose of the job.
- The problem — The “why?” and the focal point for the project. Your case study needs to clearly explain the problem that led to the onset of the project. For example, if you were working on an ecommerce project then your problem could be something similar to:
Interest for company X’s core product was growing internationally at an unprecedented scale. This led to severe logistical and distribution problems that could not be fixed by physical retail solutions alone.
- Project goals and objectives — Every website you work on should have tangible goals and objectives associated with the project’s problem. Are you trying to drive more traffic to the site overall? Optimize product pages for higher conversions? Reduce cart abandon rates? No matter what your objectives are, try your best to include any quantifiable metrics that were known at the onset of the project.
The Process and Insight
The purpose of this section is to elaborate on your design process, creative concept, and insight that led to your design decisions. It’s also an opportunity for you to walk your prospective client through the research, workflow, and iterations of your design work.
When writing content for this section, you want to illustrate how you got from The Challenge to The Solution. Make sure the flow of information is logical and that it culminates with a core insight about your client’s audience, business, or industry. These insights can stem from your client’s unique selling properties and key differentiators, or from their audience’s behavioural and consumption habits.
To ensure your reader conclusively arrives at these insights as well, you’re going to need to thoroughly document your research. Include any details about A/B tests, user research interviews, and key brainstorming takeaways that led you to uncover those crucial pieces of information.
The Solution is where you get to show off your skill and style as a designer. It’s your chance to feature any and all samples of your work — from videos, landing pages, custom integrations, and anything else you created for the project.
To really get the most from this section, be sure to include written descriptions about your design work. Take the time to explain in detail your site’s defining features like its UX, navigation structure, content strategy, or unique mobile attributes. If you put the effort into crafting descriptions that complement your visual assets, your readers will feel much more confident in your decisions as a designer.